Refund policy
RETURN & REFUND POLICY
All Sales Are Final — Intimate Apparel Policy
Due to the intimate and hygienic nature of our products, all lingerie, underwear, and intimate apparel sales are final. We do not accept returns or exchanges for health and hygiene reasons. We strongly encourage you to review our size guide carefully before placing your order.
Damages, Defects & Incorrect Items
We stand behind the quality of every item we sell. Please inspect your order immediately upon reception. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at info@xdollz.store with:
- Your order number
- Photos of the defective or incorrect item
- A brief description of the issue
We will evaluate your case and make it right with a replacement or full refund at no additional cost to you.
Non-Returnable Items
The following items cannot be returned or exchanged under any circumstances:
- Lingerie, underwear, and intimate apparel (all items)
- Sale items and discounted products
- Gift cards
Refunds
If your refund is approved due to a defective, damaged, or incorrect item, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@xdollz.store.
exchanges
Due to the intimate nature of our products, we do not offer direct exchanges. If you received a defective or incorrect item, we will send you a replacement after evaluating your case.
Contact Us
For any questions or concerns about your order, please don't hesitate to reach out:
- 📧 Email: info@xdollz.store
- ⏰ Response time: Within 24 hours Monday through Friday